Privacy Policy

Your privacy is important to us. This Privacy Policy explains how Mehra Dental Clinic ("we", "our", or "the Clinic") collects, uses, discloses, and safeguards your information when you visit our website or use our services.

1. Information We Collect

We may collect the following types of information:

Personal Identification Information: Name, email address, phone number, date of birth, and address provided through appointment bookings or contact forms.
Medical Information: Dental history, treatment records, X-rays, and other health-related information necessary to provide dental care.
Technical Data: IP address, browser type, pages visited, and time spent on pages — collected automatically via cookies and analytics tools.
Payment Information: Billing details processed securely through our payment partners. We do not store full card numbers.

2. How We Use Your Information

We use the information we collect to:

Schedule and manage appointments
Provide, operate, and improve our dental services
Send appointment reminders, health tips, and service updates (you may opt out at any time)
Process payments and maintain billing records
Comply with legal and regulatory obligations
Respond to enquiries and provide customer support

3. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share information with:

Healthcare Providers: Specialists or laboratories when required for your treatment, with your consent.
Service Providers: Trusted partners who assist us in operating our website and conducting our business (e.g., payment processors, appointment software), bound by confidentiality agreements.
Legal Authorities: When required by law, court order, or to protect the safety and rights of our patients and staff.

4. Data Retention

We retain patient records for a minimum of 7 years from the date of last treatment, or longer where required by applicable health regulations. Website data such as analytics is retained for up to 26 months.

5. Cookies

Our website uses cookies to enhance your browsing experience. Cookies help us understand how visitors use our site and allow us to improve our content and services. You can control cookies through your browser settings. Disabling cookies may affect certain website features.

6. Security

We implement industry-standard security measures — including SSL encryption, access controls, and regular security reviews — to protect your personal and medical information from unauthorised access, disclosure, or loss.

7. Your Rights

You have the right to:

Access the personal information we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your data, subject to legal retention requirements
Withdraw consent for marketing communications at any time
Lodge a complaint with the relevant data protection authority

To exercise any of these rights, please contact us at the details below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies separately.

9. Children's Privacy

We provide dental services to patients of all ages, including children. Where a patient is under 18 years of age, we collect and process their information with the consent of a parent or legal guardian.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The revised policy will be posted on this page with an updated date. We encourage you to review this page periodically.